As a new client of Orchard Grove Animal Clinic, you can expect our full attention to your pets’ needs. Our service will be provided in a warm and welcoming manner with courtesy and respect. Your comfort and your pets’ wellbeing are our foremost concerns. All of us here strongly believe that a visit to the vet should be a pleasant and calm experience for both you and your pet, and we do our best to make it that way. It is our goal to make your pet’s visit with us as free from fear and stress as possible.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into the examination room as soon as we have one available. While you are waiting, you will have the opportunity to see our client education displays and browse our retail area. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You will be given a history and information form to fill out first and at that time you will be asked by one of our veterinary assistants to detail any and all of your concerns regarding your pet , after which the veterinarian will see you, review your pet’s medical history, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. A veterinary assistant will then review everything again to wrap things up, and will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.
We are excited to meet you and your human and animal family members!